Thank you for choosing SWISSDOL as your shopping destination. We are dedicated to offering our customers the highest level of service, including prompt and dependable delivery, as well as a seamless returns process.
Delivery Policy:
We are pleased to provide complimentary shipping for all orders exceeding 50 euros, within the United Kingdom and Europe. For orders below 50 euros, a flat shipping fee of 6.95 euros will be applied.
Delivery times may fluctuate based on your location and the specific items you have ordered. Nevertheless, we are committed to dispatching your order promptly. Upon shipment, you will receive a confirmation email that includes a tracking number. Please allow 24-48 hours for tracking information to update. Should you have any inquiries concerning your order or shipping, our dedicated customer service team is readily available at info@swissdol.com to assist you.
Returns Policy:
If your purchase does not meet your complete satisfaction, you have the option to return it within 30 days for a full refund or exchange. To be eligible for a return, the item must remain in its original condition and packaging, with all tags securely attached.
To commence the return process, kindly reach out to our customer service team at info@swissdol.com, providing your order number and the reason for the return. Subsequently, we will furnish you with a return label and detailed instructions on how to send the item back to us.
Upon receiving your returned item, we will process your refund or exchange within 3-5 business days. Please note that shipping fees are non-refundable. In the event that you receive a defective or damaged item, we kindly request that you contact us within 7 days of receiving your order. We will promptly arrange for a replacement or issue a refund in such cases.
Our return address is as follows:
Terrastraat 5 1829 XL Alkmaar The Netherlands
Contact Us:
Should you have any inquiries or concerns pertaining to our delivery and returns policy, please do not hesitate to reach out to us at info@swissdol.com. We are always delighted to assist you in any way we can. Your satisfaction is our utmost priority.